Contact
- Email: info@rid.marketing
- Phone: +1 (929) 800-2110
- Website: https://rid.marketing
Quick troubleshooting
- Open the app from Shopify Admin so Shopify can establish the embedded authentication context.
- If a scan cannot inspect the storefront, confirm the primary domain is reachable and review whether storefront password protection is active.
- If saved results look outdated, run a new manual scan after store changes.
- If a Full Audit purchase was approved but access is still locked, reopen the app from Shopify Admin before contacting support.
Reporting a scan issue
Include the Shopify shop domain, the affected scan category or finding, what you expected, what appeared instead, and the approximate date and time. Screenshots are useful when they do not contain customer, credential, payment, or other sensitive information. Never send an access token or API secret.
Policies and app access
Review the privacy policy and terms of use, or return to the AD Ready Store Auditor public home page.